Skip to main content
Help center
Start typing for instant answers...
Back to website
Contact Support
Sign in
Mattermost Knowledge Base
Self-Managed
Self-Managed
Troubleshooting for on-prem deployments.
General
Messages Incorrectly Sent to Previous Channel During Rapid Channel Switching
Single video attachments not visible when image previews are collapsed (v11.10.0)
LDAP/SAML Nickname Attribute Exceeding 64 Characters Causes "Invalid Nickname" Login Error
Server Fails to Start After Upgrade Due to Read Replica Lag During App Migrations
Restricting Team Email Invitations to Team Administrators Only
Permanent Channel Deletion via API Returns 403 for Archived Channels
See all 40 articles
CLI & MMCTL
Plugin fails to activate with "An account with that email already exists" for its bot account
mmctl Fails With a Credentials Error, and Deactivated AD/LDAP Users Keep Reactivating
Troubleshooting: Migrating a User from GitLab OAuth to SAML in Mattermost
Troubleshooting Guide: Delays in Managing Personal Access Tokens in Mattermost
Delete old archived channels
Locked Out of System Administrator Account
Licensing
Eligibility for Mattermost Staging/Testing Licenses
How to Resolve the "Invalid Signature" Error in Mattermost when requesting a Trial License
Updating a Mattermost Enterprise License
Infrastructure and Monitoring
Data Retention Job Fails with Permission Denied on File Deletion
Enabling Korean (CJK) Search with OpenSearch/Elasticsearch in Multi-Pod Deployments
Shared Channel Invites Fail on Non-Leader Nodes in a High Availability Cluster
Playbooks "Add Channel to Sidebar Category" Action Fails After MySQL to PostgreSQL Migration
Configure Read/Write Splitting for Mattermost with a Patroni-Managed PostgreSQL Cluster
Why Using DataSourceReplicas Is Recommended: Node-Role vs SQL-Aware Proxies
See all 38 articles
SAML Integration
SAML SSO with Entra ID: Resolving Signature Verification Errors
Solving "Duplicate Username" SAML Login Warning in Mattermost
AD and LDAP Integration
Hiding the "Switch to Email and Password" Sign-In Option for AD/LDAP-Only Deployments
AD/LDAP Group Sync Does Not Promote Members to Team Admin
LDAP User Remains Deactivated After Returning - AuthData Mismatch on IdAttribute Change
Understanding LDAP `objectGUID` Encoding in Mattermost
LDAP Configuration Troubleshooting in Mattermost (Bind & Sync)
Resolving “An account with that email already exists” During SAML Login in LDAP-Integrated Deployments
See all 10 articles
Plugins
Plugin Configurations Wiped in HA Environments When Plugin Subsystem Is Disabled and Re-enabled
Jira Plugin Sends Duplicate Assignment Notifications in High Availability Environments
Google Drive Plugin Notifications Not Arriving After Enabling Create/Upload Features
AI Services List Is Empty After Upgrading from Mattermost Agents v1 to v2
Mattermost Agents v2: OpenAI compatible AI Service Fails with "No Valid Keys" Error Due to Missing API Key
GitLab Plugin v1.12 Upgrade Leaves Existing Instances Without Migrated OAuth Configuration
See all 13 articles
Return to top
Can't login, AD/LDAP setup, Server troubleshooting