Troubleshooting Guide: Delays in Managing Personal Access Tokens in Mattermost

Issue: Managing Personal Access Tokens Takes Longer Than Expected

Symptoms:

• Users experience prolonged loading times when managing Personal Access Tokens (PATs).

• The process appears to run indefinitely without completing.

• The issue occurs across all users in Mattermost version 9.11.9.

Cause:

• A known performance issue affects the Personal Access Token management functionality in version 9.11.9.

Workaround:

• Instead of using the Mattermost UI, use the mmctl command-line tool to list and manage tokens:

  mmctl token list
  

• This provides an alternative method to retrieve and manage token information without UI delays.

Solution:

• Upgrade to Mattermost 10.3 or Later

  • The issue has been resolved in Mattermost 10.3+.

  • Upgrading to 10.5 (the next ESR version) is strongly recommended for performance improvements.

Next Steps:

• If affected, use the mmctl workaround until an upgrade is planned.

• Upgrade to Mattermost 10.5+ to resolve the issue permanently.

Conclusion

Using the provided workarounds and planning for an upgrade will help mitigate this issue effectively.