Overview
When an employee who owns the Mattermost customer account leaves the organization or changes roles, account ownership must be transferred to ensure continued access to subscription management, billing, and support resources.
Note: The customer account at customers.mattermost.com is separate from workspace administration. For workspace-level admin changes, use mmctl or the System Console within your Mattermost instance.
Solution
Follow these steps to transfer customer account ownership to a new user:
Navigate to Your Profile Settings
Go to the customer portal profile page:
Update the Email Address
Change the email address associated with the account to the new owner's email address. This will transfer all account access and permissions to the new email.
Verify Transfer
The new owner will gain immediate access to the customer account using the updated email credentials. They will be able to manage:
- Subscription details
- Billing information
- Support tickets and portal access
- License management
Important: Before transferring ownership, ensure the new owner has the necessary permissions and knowledge to manage your Mattermost subscription and billing. Consider coordinating this change with your internal IT team to ensure a smooth transition.
Need Assistance?
If you encounter any issues during this process, please contact Mattermost Support through the customer portal.
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