How to Collect Logs for MSI Installation Issues

To assist with troubleshooting installation issues, logs can be generated when running the Mattermost Desktop .msi installer from the command line.

How to Generate the Log 

Run the following command in Command Prompt (as Administrator): 

msiexec /i "C:\Path\To\MattermostDesktopInstaller.msi" /lv "C:\Path\To\install_log.txt"

•  /i installs the MSI package.
• /lv enables verbose logging, which captures detailed information about the installation process.
• Replace the file paths with the actual location of the .msi file and where you want the log file saved.  

Once the installation finishes (whether it is successful or not), a log file will be created at the specified location.

Please attach this log file when responding to support so we can assist further.