I Forgot My Mattermost Password

Problem

I forgot my Mattermost password, and now I'm locked out of my Mattermost workspace.

Solution

Mattermost Self-Managed Workspace Mattermost Cloud Workspace

System Admins can reset your password using either the:

System Admins can reset your password using the Mattermost mmctl user reset-password command.

If the usual password reset methods aren't working, please open a Support ticket with us through the Mattermost Customer Portal.

End Users

If the password reset flow is not working, or your company is using LDAP or SAML as a login method, you'll need to reach out to your company's Mattermost Admin. A good place to start is your IT department.

End Users

Reach out to your Mattermost Cloud workspace System Admin to have them reset your password.

Note: Mattermost Staff can't help end users recover your password due to the self-hosted nature of the product.

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