I Forgot My Mattermost Password

Admins: If you're a System Admin, you can reset user passwords using mmctl:

• mmctl user reset-password command

Admins: If you're an admin of a Mattermost Cloud workspace (your URL will look like yourcompany.cloud.mattermost.com), you can reset user passwords using the:

• mmctl user reset-password command

If you're unable to resolve the issue, please open a ticket with Mattermost Support via the Customer Portal. Note: For security reasons, we can only work with verified system administrators.

End Users:

If you're unable to reset your password, or if your organization uses LDAP, SAML, or another external authentication method, you'll need to contact your internal Mattermost administrator. This is typically someone on your IT team who can help you recover your account or point you to the right person.

End Users:

Please reach out to your organization's Mattermost administrator or IT team. They can reset your password or escalate the issue to Mattermost Support if needed. For security, Mattermost Support can only work directly with verified administrators.