Contacting Support

If you currently have a paid plan, either self-hosted or Cloud, you can contact the Mattermost Support team with your questions. Details of our Support options can be found here.

Support channels

  • Support Portal - To submit a request to our team, go to and select Submit a Request in the top right. Make sure you're logged in to ensure proper routing.
  • Mattermost channel - Premier customers have the option for a direct Mattermost support channel. Check with your Mattermost Admin to see if one has already been established.


1. What if I don't have a paid subscription?

If you don't have a paid self-hosted or Cloud subscription you can use the following resources to find answers to your questions:

2. What's your phone number?

We currently don't offer an inbound phone number for support. Opening a ticket in the support portal is the best way to ensure your ticket is routed to the correct team.

Was this article helpful?
0 out of 0 found this helpful


1 comment

Article is closed for comments.