Contacting Support

If you are using a Mattermost Enterprise Edition deployment, then you can contact the Mattermost Support Team with your questions.

Details of our Support options can be found here.

To contact support, we recommend using the Submit a Request link in the top right corner of this Customer Portal.  

If you are an E20 (Enterprise) or Premier Support customer, you can also email us at

Note: If you are not using a Mattermost Enterprise Edition deployment you can use the following resources to find answers to your questions:


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