Switching Authentication Methods

Problem

Customer needs to switch from one authentication method to another.

Solution

Currently the system allows switching via Email/Password. First any authentication method needs to be switched to Email then only it can be switched to any other method.

  • There is no bulk switch available.
  • Users and Admins can both switch to Email but only users themselves can switch from Email to any other auth method.

Process: 

  • Admins: System Console -> User Management -> Users -> Open Dropdown and Click Switch to Email/Password
  • Users: Profile -> Security -> Sign-in Method -> Click on Switch to AD/LDAP(Other Auth Method)

Before initiating the process, enable the Email and SAML(other auth method) settings under System Console -> Authentication.

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