How to request a historical invoice for a Mattermost Cloud purchase made before July 2024

Applies to: Mattermost Cloud customers who purchased before July 2024 

Summary 

Invoices for Mattermost Cloud purchases made before July 2024 are no longer available in the Customer Portal or in your workspace. To get a copy, contact Mattermost Support. Invoices for purchases made in or after July 2024 are not affected. Your subscription and billing are also not affected. 

How to request a copy 

1. Go to https://support.mattermost.com and submit a request. 
2. Use the subject: 'Request for historical invoice'. 
3. Include: 

• Your company or workspace name 
• The email address used for the purchase 
• The approximate purchase date or date range 
• The invoice number, if you have it 

Mattermost Support will verify your account and send you a copy of the invoice.